Domestic Shipping Policy
Based upon product availability, orders will usually be shipped within 2-3 business days of receipt of your order unless it is a pre order or special request order. All orders are shipped via UPS. Weekends and holidays do not count as we are closed. All shipping and deliveries are done on business days.
We do not process or ship orders from the warehouse on Saturday, Sunday or holidays.
US PO Boxes are now accepted as a domestic ship to address only and will be shipped by UPS.
International PO Boxes are not accepted as a ship to.
Shipping fees can be a real hassle for us all so please carefully read our policy prior to making a purchase.
Shipping and handling fees are non refundable (Exceptions may apply). This includes deductible costs; for orders that fall below the free shipping minimum requirement, eg; if part of the order is returned, total shipping cost will be withheld. Also, the total shipping cost for free shipping orders will be withheld should the order be returned.
Refunds from international returns will not include shipping costs. There is also no re-shipping. Items undeliverable by couriers will be refunded, upon return to our facility and re-added to stock so please carefully enter your shipping information and double check the items in your order before final checkout. This will help lower shipping errors, making less hassle for you. Also keep track of your package with the provided tracking number. If an email with order confirmation accompanied by a tracking number is not received within 48 hours from purchase please contact our customer service.
International Shipping Policy
- All international orders will be shipped UPS unless otherwise requested.
- All packages will have tracking information available.
- All duties/customs and taxes are the responsibility of the recipient. We do not cover these additional charges by your customs dept. If you choose APC Shipping when you check out it will allow you to pay duties and fees upfront so you will have no charges when your box is delivered.
- Some delays in shipping may be expected. Orders may take up to 2 weeks for delivery.
- Recipient is responsible for all customs and duty charges.
- We do not allow exchanges from overseas customers but we do accept returns for refunds (minus shipping fee).